Terms and Conditions

Delivery service

We try to make the delivery process as simple as possible and our able to send your order either your home or to your place of work.

Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.

We aim to deliver within 5 working days.  We will attempt to email you if we become aware of an unexpected delay.

All orders are sent out via courier, which will need a signature.  Each item will be attempted to be delivered twice. If the order has still not been delivered a card will be left to advise you how to pick up your goods which may incur an extra cost to you.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Automation Control Warehouse Ltd. uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes.

* To improve the content design and layout of the website.

* To understand the interest and buying behaviour of our registered users

* To perform other such general marketing and promotional focused on our products and activities.

Conditions Of Use

Automation Control Warehouse Ltd. provides their services to you subject to the following conditions. If you visit our shop at Automation Control Warehouse Ltd. you accept these conditions. Please read them carefully, Automation Control Warehouse Ltd. controls and operates this site from its offices within the UK. The laws of Scotland govern claims relating to including the use of, this site and materials contained.

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.

License and Site Access

Automation Control Warehouse Ltd. grants you a limited license to access and make personal use of this site. This license does not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Automation Control Warehouse Ltd..

Exchange

If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals, blank warranty cards and all accessories and documents provided by the manufacturer.

If any labels are removed from the product – the warranty becomes void.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Automation Control Warehouse Ltd. will not be held responsible for items lost or damaged in transit.

All shipping back to Automation Control Warehouse Ltd. is paid for by the customer. We are unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customer's expense.

If you are returning items for exchange please be aware that a second charge may apply.

Incorrect / Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Automation Control Warehouse Ltd. immediately. This will be given special priority and you will be contacted about when you can expect to receive the correct item. Any incorrect items received all delivery charges will be refunded back onto your credit/debit card.

Delivery and Returns

Automation Control Warehouse Ltd. returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.

It is not normally the policy of the Seller to accept for credit, goods returned as incorrectly ordered. In exceptional circumstances, goods may be accepted for credit, subject to a handling charge calculated on a case by case basis but not exceeding 60% of invoice value. In these instances, original order number or invoice number will be required as proof of purchase.

Product Descriptions

Automation Control Warehouse Ltd. attempts to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on Automation Control Warehouse Ltd. that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.

Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Automation Control Warehouse Ltd. cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Prices

Prices and availability of items are subject to change without notice. The prices advertised on this site are for orders placed and exclude VAT and delivery.